Carlo Hakvoort | Aftersales & Service Specialist
→ VB-Airsuspension B.V. (NL)
"The great thing about having this aftersales meeting is that we can work through the topics together in an informal setting. We can learn with and from one another. The meetings are an opportunity to compare and contrast our aftersales approach, to give and receive feedback and to align our vision. This helps us pursue our common goals together. l also value the opportunity to meet with others in aftersales: we were able to give presentations on the latest VBA developments, including the VB-SemiAir digital control unit."

Jérôme Schuller | Sales & Aftersales Specialist
→ VB-Airsuspension France S.A.R.L.
"I really enjoyed my first visit to the Netherlands and the few days I spent with the various VB employees from each country. It's great to get to know colleagues you speak to but don't see; it makes your work a bit more human. Besides getting to know everyone, it allows us to share our experiences and improve our way of working. Additionally, to be more efficient and responsive to the various problems we face throughout the year. I realized that our ways of working and approaching problems are not necessarily identical. The different points that were raised also reinforced my belief that we all need to work together to be as responsive as possible. Of course, we want to continuously improve our processes and find solutions to make our work even more efficient, but that's exactly what these moments are for!"

Stuart Smith | Aftersales Executive
→ VB-Airsuspension U.K. Ltd.
“Overall, it was an extremely insightful and positive couple of days. It was great to meet up with all the daughters once more, and to catch up with colleagues. I always enjoy visiting the head office as everybody is always very welcoming, and it is nice to speak face to face with colleagues whom I usually only speak to via email and Teams.

The purpose of the meetings is to give the global aftersales group a chance to come together once a year to share knowledge and discuss ideas to help us improve the services we are able to offer to our customers, making their interactions with us as pleasant an experience as possible.

On a personal level, it was great to spend some time catching up with colleagues from VB-France, VB-Germany, VB-Italy and of course VB-Netherlands! From a work perspective, it is great to be able to see the upcoming and current projects. It is always nice to see what is going on at head office, and what new products and ideas we are expecting over the coming 12 months.”

Marco Novelli | General Manager
→ VB-Airsuspension Italia srl
"The aftersales meetings were very well organised, with a clearly defined agenda and excellent logistics. The two-day schedule was ideal for covering all the key topics, and the involvement of departments such as the Order Desk and Operations Management was highly appreciated. The purpose of the meetings was to address critical issues face-to-face, ensuring that all members were fully informed about key situations. This approach turned challenges into opportunities to improve internal processes. The in-person interaction was vital for fostering strong relationships and provided an opportunity to clarify important points. It also enabled participants to share their views and perspectives with colleagues from other VB subsidiaries, strengthening collaboration and alignment towards shared objectives."